Log In   |  Create Account  
United Kingdom
superdry
Home ::  Shipping & Returns

Shipping & Returns

Shipping & Delivery

All orders are shipped fully insured. All packages, are include a delivery confirmation, and must be signed for. If the customer is not home at the time of delivery, a note is left on the door by the Mail Carrier. This note can be signed and left for the Mail Carrier and the package will be delivered. We can NOT ship to US Military APO boxes currently. If an item is out of stock you will be notified by e-mail of the expected shipping date. We ship to all over the world.

Shipping method& charge

We provide fast delivery for our customers--EMS Express with Online Tracking Status. it usually takes 6-9 business days to arrive your door depending on destination and customs clearance. Online Tracking can track your package for you at different stages .If you want to make it faster, we also provide DHL Express for you, but it need extra fees(it depends on your order quantity), usually arrived in 3-5 business days. Any more problem, please feel free to contact our customer service.

? Orders usually ship within 48 hours if your payments are received

? ? Shipping address cannot be changed or cancelled once order(s) has been shipped.(if you need change it, you need contact with us within few hours after you pay it)

? ? ? International shipping requires more complicated shipping procedures (such as both countries customs, transit stations etc.), we are unable to control their delivery time.

Delivery

When your package arrived at local post office, please sign for the package ASAP. Or else the package will be returned a few days later, buyers are responsible for the extra shipping fee. If you are unable to sign for the package, please contact someone else who can sign it for you.

Returns Policy

We take great pride in our reputation for good service, but if for any reason you are dissatisfied with your purchase, please contact us via e-mail, we will assist you with an exchange or refund.

Please return to us within 14 days of receipt. Items must be returned in their original, undamaged packaging and must be in an unused condition. If we find that the product returned to us is not in fully re-saleable condition, we reserve the right to refuse the claim for refund on the item, or deduct up to 50% off the selling price from the refund claim.

Please be aware that postage and packaging fees are not refundable, except the faulty items.

Exchange

* All international returns should be returned to our website within 14 days upon receipt of the order.

* The shipping charges for international exchanges are to be paid by customer All duties, taxes, or fees required to be paid for returned items are the sole responsibility of the customer.

Return instructions

Please follow the instructions below to return an item:

Please send us an email to specify the reason for returning at first, our support staff will provide you the shipping address.

Please take care when unpacking and repacking your products.

Please enclose a piece of paper includes the following information:

* Our name registered on our website

* Order number

* Specify the reason for returning the item

* The email address you use to login to our website

Please put this piece of paper, and the product to be returned, into a parcel, and mail to us. Please provide us the tracking number once you have shipped them back. We do not take responsibility for returning goods that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.

Welcome to our Store!
Superdry Mens -  T Shirts -  Swimwear -  Trainers -  Trousers - 
Copyright © 2017 www.bestexerciseforweightloss.co.uk. Powered by superdry store